Credits & Pricing
Users & Pricing
Everything you need to know about Hercules subscription plans, respondent packages, and billing.
1. Pricing Overview
What Hercules Costs
Hercules offers flexible pricing across three tiers — Free Trial, Plus, and Pro — to match your research needs, plus a custom Enterprise option for complex data needs. You can start for free and scale up as your requirements grow. Our system ensures you only pay for the exact respondent reach you actually use.
What's Included in Your Subscription
Every Hercules subscription includes:
• Access to the Hercules AI Research Agent for survey design and analysis
• Connection to SuperJ's verified user base of 2 crore+ respondents
• Survey deployment tools with real-time response tracking
• Draft chat functionality for designing surveys before deployment
• Research campaign management capabilities
Understanding Respondent Packages
Instead of credits, pricing is calculated directly based on the number of respondents you want to reach. On the Plus Plan, pricing is ₹150 per respondent (pay-as-you-go), while on the Pro Plan, you purchase prepaid bundles at ₹120 per respondent (a 20% discount).
2. Usage Plans
Free Trial — ₹0
The Free Trial is designed for individuals and teams who want to explore Hercules before committing to a paid subscription.
What's included:
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Reach your first 30 users for free — no credit card, no commitment
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Access to core research tools
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Deploy SuperJ Survey Links to friends and family (unlimited responses)
Important limitations:
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No audience filters available — all surveys deploy to General Population only
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Once you reach 30/30 free users, you must upgrade to Plus or Pro to keep collecting responses without interruption
Most Suited For: Students, hobbyists, or teams evaluating Hercules before running a paid study.
Plus Plan — ₹150 per respondent (Pay as you go)
Amount payable for 100 users: ₹15,000
The Plus Plan is ideal for researchers and businesses ready to run targeted campaigns with verified audience filters.
What's included:
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Pay-as-you-go structure for respondent reach
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Access to 2 crore+ verified Indian respondents on SuperJ
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1,000+ verified consumer attributes for targeting
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Hercules AI for secondary research
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Unlimited survey builder
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Advanced analytics engine
Pricing details:
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Rate: ₹150 per respondent
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Flexible pay-as-you-go billing for additional reach
Pro Plan — ₹120 per respondent (Save 20% - Prepaid bundles)
Amount payable for 400 users: ₹48,000 — target audience size adjustable from 400 up to 1,000 users (in increments of 500, 600+, up to a maximum of 1,000), with the payable amount scaling accordingly.
The Pro Plan is designed for power users requiring advanced access, priority support, and maximum research capabilities.
What's included:
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Everything in Plus
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Same features, lower price by buying respondents in prepaid bundles (₹120/respondent)
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Adjustable target audience size dropdown (400, 500, 600+, up to a maximum of 1,000)
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Priority Support
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Proprietary data remains private (your data is never used to train our models)
Enterprise — Custom pricing
Need a sharper research strategy? We'll shape it with you.
Research solutions for complex data needs, backed by a dedicated team serving as your strategic partner. Contact Sales for a tailored quote.
Who Should Use Hercules
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Market Research Teams: Run consumer intelligence surveys with verified audience targeting
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Product Managers: Validate product concepts and gather user feedback at scale
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Brand Strategists: Track brand health and competitive positioning
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Start-ups & Entrepreneurs: Test market assumptions before major investments
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Academic Researchers: Conduct behavioural studies with diverse respondent pools
3. Billing & Payment
Billing Cycle Options
Monthly / Pay-as-you-go billing:
Available for the Plus Plan.
Prepaid Bundle billing:
Available for the Pro Plan based on your selected target audience size bucket.
Accepted Payment Methods
We accept the following payment methods:
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UPI
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Credit Card
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Debit Card
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Net Banking
Invoice and Receipt Access
Invoices and receipts are automatically emailed to you as soon as you make a payment. If you face any issues, please email us athello@jupitermeta.io
4. Managing Your Subscription
How to Upgrade
You can upgrade your plan at any time from your account settings, or directly from the platform prompts. When you upgrade, you immediately gain access to all features of your new plan.
How to Downgrade
You can downgrade your plan from your account settings. The downgrade takes effect at the end of your current billing cycle, and you retain access to your current features until then.
Pausing Your Subscription
Subscription pausing is not available as a standard feature. If you have a specific need, you can email us athello@jupitermeta.iowith the subject line "Request to Pause Subscription."
Cancellation Process
Cancellations are not accepted as a standard policy. If you wish to request a cancellation, emailhello@jupitermeta.iowith the subject line "Request to Cancel Subscription."
Refund Policy
As a general rule, refunds are not provided. All payments made towards your usage are final.
5. Usage & Limits
Access to 2 Crore+ Verified Users
Both paid plans provide access to SuperJ's full user base of over 2 crore verified respondents across India, featuring over 1,000 verified consumer attributes for precise targeting.
Fair Usage Guidelines
Usage is designed for legitimate market research purposes. Automated or abusive survey deployment may result in account review.
6. Common Questions
What happens if I run out of respondents/reach?
On the Plus plan, you can pay as you go for additional reach at ₹150 per respondent. On the Pro plan, you can select a higher audience size bucket. On the Free Trial, you must upgrade once you reach 30 users.
Can I choose how many users I reach on Pro?
Yes — the Pro Plan lets you set a target audience size (400, 500, 600+, up to a maximum of 1,000) from a dropdown, and the amount payable scales accordingly at ₹120 per respondent.
7. Billing Troubleshooting
My payment failed. What should I do?
Check that your payment method is valid and has sufficient funds. If issues persist, try an alternative payment method, consult RazorPay support, or reach out to our team athello@jupitermeta.io.
Contact Support for Billing Issues
For billing inquiries, account issues, or Enterprise pricing discussions:
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Email:hello@jupitermeta.io
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Pro Plan users receive priority support.