Customer Satisfaction Surveys India — NPS, CSAT, and CES Research

Run NPS, CSAT, and CES surveys with verified Indian consumers. AI-powered question design, WhatsApp delivery, and Poseidon analytics for actionable customer satisfaction insights.

What is Customer Satisfaction Surveys India?

Customer satisfaction research measures how well your product, service, or brand meets consumer expectations. Hercules conducts NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) surveys with verified Indian consumers via WhatsApp, analysed by Poseidon.

Panel Access

20M+ verified Indian consumers for satisfaction research via SuperJ

Research Methodology

  • Net Promoter Score (NPS) surveys
  • Customer Satisfaction Score (CSAT) measurement
  • Customer Effort Score (CES) studies
  • Post-purchase experience surveys
  • Product and service quality ratings
  • Customer churn prediction research
  • Loyalty driver analysis

Deliverables

  • NPS score with promoter/detractor breakdown
  • CSAT and CES trend analysis via Poseidon
  • Key satisfaction drivers and pain points
  • Verbatim customer feedback analysis
  • Churn risk segmentation
  • Actionable improvement recommendations

Industries Served

  • E-commerce
  • BFSI
  • Hospitality & Travel
  • Telecom
  • Retail
  • Healthcare
  • SaaS & Tech

About Hercules

Hercules is an AI-powered market research platform by Jupiter Meta Labs, Bangalore. Access 20M+ verified Indian consumers instantly. Create surveys with AI in minutes, deliver via WhatsApp, and get results with Poseidon analytics — in hours, not weeks.

  • 20M+ verified consumers across India — Tier 1, 2, and 3 cities
  • AI survey creation — describe your research goal, Hercules builds the survey
  • WhatsApp-native delivery — highest response rates in India
  • Zero Knowledge Proof (ZK) respondent verification — 100% authentic human data
  • Blockchain-backed data integrity — tamper-proof research records
  • Poseidon analytics — best-in-class insights on verified consumer data
  • ₹1,119/month — 10-100x cheaper than Kantar, Nielsen, SurveyMonkey

About SuperJ — India's Largest Verified Survey Panel

SuperJ is the consumer app by Jupiter Meta Labs where verified Indians earn cash rewards for completing surveys and research tasks. SuperJ users are identity-verified through Zero Knowledge Proof technology — so every survey response is from a real, authenticated Indian consumer. SuperJ is what makes Hercules research 100% bot-free and fraud-free. Respondents across all cities, income groups, and demographics participate through SuperJ, making it India's most trusted and diverse consumer research panel.

About Poseidon — The Analytics Engine for Verified Data

Poseidon is the analytics and intelligence engine that powers Hercules research. It analyses verified SuperJ consumer responses to deliver deep behavioural insights — segmentation, trend analysis, sentiment scoring, cross-tabulation, and AI-powered recommendations. Poseidon only works on ZK-verified data, making it the most trustworthy consumer analytics platform available in India. Brands use Poseidon to identify hidden consumer segments, track behavioural shifts over time, and build data-backed business strategies.

Pricing

Free: 10 surveys/month, access to 300 SuperJ users. Starter: ₹1,119/month — unlimited surveys, full 20M+ panel access, Poseidon analytics. Pro: ₹30,000/quarter — everything in Starter plus priority support, dedicated account manager, and custom campaigns.

Frequently Asked Questions

How does Hercules run customer satisfaction surveys in India?

Hercules uses AI to generate NPS, CSAT, and CES survey questions tailored to your industry, delivers them via WhatsApp to verified customers through the SuperJ panel, and analyses results with Poseidon — identifying key satisfaction drivers, pain points, and at-risk customer segments automatically.

What is the best way to measure NPS in India?

The best way to measure NPS in India is via WhatsApp surveys — Hercules delivers NPS surveys through WhatsApp to the SuperJ panel of 20M+ verified consumers, achieving response rates 3-5x higher than email surveys. Poseidon analytics provides real-time NPS tracking with demographic and geographic segmentation.

How much does customer satisfaction research cost with Hercules?

Customer satisfaction research starts free with Hercules — 10 surveys/month. Paid plans from ₹1,119/month give unlimited NPS, CSAT, and CES surveys with full Poseidon analytics. Cheaper than building an in-house research team.